Terms and Conditions
Updated on March 10, 2025
General terms of contracting
These general contracting conditions, along with any specific conditions that may be established, will expressly govern the commercial relationships between TRUE-MAKERS, S.L. (hereinafter, GROUPSUMI) and the client who contracts products and/or services offered through this website or app.
Customers are informed that GROUPSUMI reserves the right to modify these general contracting conditions at any time, as well as, where applicable, the particular conditions that may be established, any provision provided, while respecting in all cases the general conditions in force at the time of contracting by the customer. In any case, after the modification, inclusion, and/or substitution, acceptance of these by the customer will be necessary.
Indicate that the client is subject to these general contracting conditions, along with any particular conditions that may be established, in effect at each moment when the corresponding contracting takes place. Acceptance of these conditions, or if applicable, along with the particular conditions, will be necessary for the contracting of products and/or services. It is important to highlight that the temporal validity of the general conditions and, if applicable, the particular ones, coincides with the time of their exposure on this website, and, in any case, respecting the previous conditions accepted by the client at the time of contracting. The new general conditions, or if applicable, particular ones, will apply from the moment they are made available to the client through this website.
These conditions have been drawn up in accordance with the provisions of Law 34/2002, on information society services and electronic commerce, Law 7/1998 on General Contract Conditions, Royal Legislative Decree 1/2007 approving the consolidated text of the General Law for the Defense of Consumers and Clients in its latest modification included in Law 3/2014 of March 27, Law 7/1996 on the Regulation of Retail Trade, and any other legal provisions that may apply.
The client, by accepting the general conditions, declares to know and accept the procedures outlined here as necessary to proceed with the contracting of products and/or services, becoming binding.
In case of contradiction between the general conditions and the particular ones, the particular conditions shall prevail. For the rest of the clauses that do not present any incompatibility, the provisions established in the general contracting conditions shall apply.
Identification of the website owner
TRUE-MAKERS, S.L. (or GROUPSUMI)
NIF: ESB67182725
General Mitre Round, 195-197 Barcelona, 08023
Email: [email protected]
Contracting parties
The electronic contracting process through the website https://groupsumi.ie, will be carried out between the client and GROUPSUMI.
The term “client” of this website or app will refer to those consumers who are natural persons, of legal age (over 18 years old, or who have the legal capacity recognized for such purposes), residing in the territory of the European Union and have a tax residence in this territory, or legal entities that prove their status and accept these conditions, and, where applicable, the specific conditions that may apply. The contracting of services and products by minors, users who do not legally reside in the European Union, as well as by those users who do not meet the general or specific conditions or when current legislation does not allow it, is expressly prohibited.
Pre-contractual Information
All customers will be able to view all products offered for purchase on the website or app, classified by categories and subcategories. Access to this website or app is free, and prior registration is not required to view the displayed products and/or services. By clicking on each of them, the customer will be able to access a complete product sheet where a brief description, availability, available discounts, price, specifications, shipping availability, product images, as well as its essential characteristics will be indicated. Customers are informed that all data provided in the product description is based on information provided by their suppliers. It should be noted that the color of the product observable in the photograph is not binding. GROUPSUMI reserves the right to withdraw, replenish, or change GROUPSUMI products and services without prior notice and at any time.
All prices are shown in euros and include the applicable VAT and/or any other taxes that may apply. These prices will always be the current ones, except for any obvious typographical errors. Transportation is not included in the prices shown for the products, and its cost will be broken down later at the time of finalizing the contract.
Product Availability
The availability of the offered products may vary depending on customer demand. Although stock is updated periodically, the product requested by the customer may be out of stock at that moment. In case of non-execution due to unavailability, GROUPSUMI will notify the customer during the purchase process, offering the possibility to inform them via email when the product in question becomes available. In any case, GROUPSUMI, as soon as it becomes aware of such unavailability, will notify the customer by email. The period for this communication will not exceed a maximum of 30 days, starting from the day after the order.
GROUPSUMI may provide the double option of: (a) supplying the customer, at no additional cost, a product of similar characteristics or of superior quality; (b) refunding the amounts paid for the canceled order.
Phases of the contracting procedure
One-time Hiring
The procedures for purchasing products will be displayed on the screen at all times and described in these General Conditions. Customers must register as members of GROUPSUMI during the contracting of products and/or services. They will also be able to enjoy promotional advantages if there are ongoing promotions. The account creation can be done through various social options available on this website, in order to facilitate the procedures for the customer.
To proceed with the hiring of products and/or services, the client must select the product and/or service they wish to hire by choosing the characteristics that best suit their needs.
The customer, through the shopping cart screen, will be able to use a promotional code from GROUPSUMI derived from a promotion, raffle, or other circumstance. To validate it, they must click on “Add” and will see the discount in the price breakdown, as long as it is still valid according to these general conditions or, if applicable, the specific conditions.
When the customer has validated the shopping cart, they must complete the information as requested and select, if applicable, the delivery and billing address, shipping method, as well as indicate the payment method they wish to use. It should be noted that, during the contracting process, the customer may add a dedication to the contracted product and/or service. Likewise, they must accept these general contracting conditions by checking the appropriate box. If this box is not checked, this website will not allow the contracting process to continue.
Payment system
Payment can be made via bank card, Paypal, or bank transfer. The customer can choose the payment method once they provide the billing information, and if applicable, the shipping information. Payments will be subject to the following conditions:
- Payment by bank card will be made through a payment gateway managed by a banking entity with a secure server certified according to the SSL protocol. The bank details entered are encrypted and securely transmitted to the banking entity's services and are subsequently verified with the issuing bank to prevent possible fraud and abuse. GROUPSUMI does not have access to the bank details or the bank card used by the customer to make the contract.
- All payment methods provided by GROUPSUMI are subject to checks and authorizations by the issuing entities of the payment method. If the payment entities do not authorize the payment, the contracting process cannot continue, resulting in the order being canceled and the contract for the product and/or service being considered not executed. It should be noted that the charge for the final price of the contract, including, where applicable, shipping costs, as well as any applicable taxes, will be made at the time of formalizing the contract.
GROUPSUMI will send the client, within a maximum period of 24 hours from the moment the payment for the contract is effectively made by the client, an email indicating a summary of the contract. This email will be considered a "proof of contract." If you have not received the proof of contract email after this period, please contact GROUPSUMI.
The client, by accepting this legal text, agrees to receive invoices resulting from the timely contracting in electronic format. If the client wishes to receive a paper invoice, they must send their request to the email address [email protected].
When the amount of the contract has been fraudulently or improperly charged using the bank card number, the customer shall have the right to demand the immediate cancellation of the charge. However, if the contract was indeed made by the customer who holds the bank card and the demand for a refund is not a consequence of exercising the right of withdrawal or termination, the customer shall be obliged to compensate the business for the damages and losses caused as a result of such cancellation.
PayPal: Additional Information
It allows you to send payments online securely and conveniently. The PayPal network is based on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specifically designed for those who are not satisfied with traditional payment mechanisms. More information about PayPal at the following link: http://www.paypal.com
Shipping Procedure
Home Delivery
The customer will have the option of home delivery as long as it is available and subject to stock availability.
Shipping costs are proportional to the weight, the destination of the package, and the shipping method, and will be borne by the customer. These costs will be displayed in the shopping cart before proceeding to checkout. GROUPSUMI informs that shipping costs are the responsibility of the customer, and these will be detailed during the purchasing process. Additional shipping costs may apply when the customer requests a specific delivery time (e.g., morning delivery), in which case, the amount of these shipping costs will also be detailed during the purchasing process.
In the case of shipments to other territories, the portal will redirect to the websites operating under the brand “GROUPSUMI”, as long as they are available in these territories. This does not affect the terms of the contract in any way.
GROUPSUMI emphasizes the customer's responsibility to provide a complete and correct delivery address. At the time of order checkout, the customer will be informed of this fact and the carrier will activate tracking functions to ensure delivery.
GROUPSUMI assumes no responsibility when the delivery of the order does not take place as a result of the delivery information provided by the customer being false, inaccurate, or incomplete, or when the delivery cannot be made due to causes beyond the shipping company assigned for this purpose, such as the absence of the recipient after several delivery attempts or the retention of the Product in Customs.
Indicate that tracking systems are applied throughout the order preparation and shipping process until delivery, indicating the order status at each phase and facilitating communication in case of any unforeseen events to ensure the quality of service at all times. Once the delivery is completed, the customer is informed of this. It is stated that the recipient can provide feedback and rate the quality of the products and service provided, as well as inform GROUPSUMI of any incidents to resolve them as soon as possible.
The customer assumes the risks of deterioration, impairment, damage, and loss of the ordered products from the moment of their delivery in accordance with the procedure regulated in these general conditions. The customer will be responsible for the storage and preservation of the products under the conditions that may be established in their labeling.
Exceptions to delivery times
During special offers on the GROUPSUMI website, the delivery time may be longer than usual.
The vacation periods of GROUPSUMI will be notified on the website and during the hiring process.
GROUPSUMI will not assume any responsibility for delays in the delivery of orders when such delay is solely the fault of the customer or the authorized person.
The customer assumes the risks of deterioration, impairment, damage, and loss of the ordered products from the moment of their delivery according to the procedure regulated in these Terms and Conditions. The customer will be responsible for the storage and preservation of the products under the conditions that may be established in their labeling.
Right of withdrawal
By virtue of the provisions established in Article 102 of the Consolidated Text of the General Law for the Defense of Consumers and Clients, the customer will have a period of up to fourteen (14) calendar days from the receipt of the product to exercise their right of withdrawal, without indicating any reason.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement to the email address [email protected]. To meet the withdrawal period, it is sufficient for the communication regarding your exercise of the right of withdrawal to be sent before the withdrawal period expires.
In case of withdrawal on your part, all payments received from you will be refunded to the customer. The shipping costs for the return will be borne by the customer. Returned products must be in normal condition (with their original packaging and unused or uninstalled). A copy of the invoice must be attached. Before returning the Product, the Customer must ensure that it is properly protected and sealed so that it does not suffer any damage during transport.
If the reason for the return is that the product is defective or does not match what was ordered, GROUPSUMI will cover the return shipping costs and the new shipment. If the reason is that the order does not satisfy you, we will refund the amount, but not the return shipping costs. Additional delivery charges will also not be refunded if the customer has expressly selected a delivery method different from the least expensive standard delivery option.
The refund will be made without any undue delay and in any case no later than fourteen (14) calendar days from the date on which the decision to withdraw from the contract has been effectively and unequivocally communicated, provided that the products and/or services subject to withdrawal have been previously received. Otherwise, the payment may be withheld until the receipt of the withdrawn products and/or services or until the customer proves their return.
The refund will be made using the same payment method that was used.
The exercise of the right of withdrawal will extinguish the parties' obligations to perform the contract.
It should be noted that the right of withdrawal is excluded for:
Based on the provisions of article 103.c) of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, you cannot exercise your right of withdrawal for those goods made according to your specifications or that are clearly personalized. It should also be noted that, based on the provisions of paragraphs d) and e) of article 103 of the same legal text, the right of withdrawal will not apply when the supply of goods that may deteriorate or expire quickly, as well as those sealed goods that are not suitable for return for health or hygiene reasons and that have been unsealed after delivery.
The right of withdrawal is also excluded for any other product, good and/or service covered by article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.
Product Warranty
All products displayed on our website are new directly from the factory and come with all the warranties offered by the manufacturer. At GROUPSUMI, we guarantee the quality and condition of the materials we supply, under the established legal terms, for a period of two years from the date of delivery.
In case of detecting a defect in operation and/or manufacturing in the purchased products, and it is outside the legal claim period, you must contact the official Technical Assistance Service of the manufacturer, who will authorize in writing the repair or replacement of the material in case of malfunction or breakdown within the warranty period.
GROUPSUMI will be responsible for the price reduction or termination of the contract within this timeframe, provided that you have informed us of the lack of conformity within two months from the time you became aware of it.
We recommend storing the original factory packaging in which the material was supplied for these two months; otherwise, the commercial warranty cannot be used during that period. We also recommend keeping a physical or digital copy of the purchase invoice to present it.
The warranty of each product will be subject to the conditions and scope established by each manufacturer.
Customer Obligations
The client agrees: (a) to pay promptly for the service or services contracted, (b) to make good use of the Website and the GROUPSUMI app and to respect the applicable laws —including, by way of example but not limited to, intellectual and industrial property laws— and the legal texts applicable on the Website and the GROUPSUMI app and, by extension, not to infringe the rights of third parties or engage in any illegal activity, (c) not to participate in any activity that hinders or interferes with the operation of the Service, including the operation of the servers and networks that are connected to the service.
You agree to be the sole responsible party, without GROUPSUMI having to assume any responsibility towards the client or third parties, for any breach of your obligations set forth in the legal texts of this website, as well as for the consequences of such breach, including any losses or damages that we may incur.
Customer Service
GROUPSUMI is available at the email address [email protected] for any questions that may arise from the hiring of products and/or services.
Data Protection
The customer is informed that the personal data requested to carry out the hiring of products and/or services from this website or app will be processed for the purpose of managing this contractual relationship, the timely provision of services, and their accounting, tax, or administrative management.
It is also reported that, pursuant to the provisions of section 2 of article 21 of Law 34/2002, of July 11, on information society services and electronic commerce, in relation to the provisions of letter b of section 1 of article 6 of the European Union Data Protection Regulation, your data will be processed for the purpose of managing the sending of commercial, promotional, or advertising communications regarding our services and products, including in the sending of newsletters.
Personal data will be retained until they are no longer necessary or relevant for the purpose for which they were collected or recorded in our files. Subsequently, personal data that meets this condition will be deleted, unless there is a legal provision that allows for their retention. It is important to note that personal data will be deleted when the right to deletion is exercised, unless there is a legal provision that allows for their retention.
In the same way, it is reported that the data that GROUPSUMI may have collected and included in its files will be communicated to companies associated with GROUPSUMI that perform processing functions, for the same purposes for which they were collected. Likewise, it is informed that the necessary personal data will be made available to the transport and logistics company responsible for delivering the contracted product and/or service, in case the home delivery option has been selected.
It is reported that the legal basis for the processing of your personal data is the contractual relationship. It is reported that the legal basis for the processing of personal data for the purpose of sending commercial communications is legitimate interest. The personal data contained in this document will also be processed to comply with the relevant legal obligations.
At any time you can exercise your rights of access, rectification, deletion, portability, limitation, or opposition to your processing by sending a request to the email address [email protected], indicating in the subject "DATA PROTECTION".
It is also reported that a complaint can be filed with the Spanish Agency for Data Protection if you believe that the rights previously outlined in this privacy policy are being violated or if you believe that the processing of personal data concerning you infringes Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, and the Organic Law on the Protection of Personal Data.
The client declares that the personal data provided is true, fully assuming responsibility for any possible consequences that may arise. The client must inform GROUPSUMI of any updates or modifications to the provided personal data. Otherwise, GROUPSUMI cannot be held responsible for its accuracy or for the execution of the services provided by it.
For more information about our privacy policy, please refer to the section provided for this purpose on this website or app.
Integrity and safeguarding of these general contracting conditions
Each of the stipulations of these general contracting conditions, or if applicable, the particular conditions, shall be interpreted separately and independently from the others. In the event that any of the clauses is found to be invalid or unenforceable by virtue of any legal norm or is declared null by any Court, Tribunal, legal norm, or administrative authority, the nullity shall only affect that clause and not the integrity and existence of these conditions, with the remaining provisions retaining full validity.
Applicable legislation. Submission to jurisdiction
These general conditions, and where applicable, the specific conditions, will be governed by and interpreted in accordance with current Spanish legislation.
The parties expressly submit, for any issues or disputes that may arise regarding the interpretation, compliance, and execution of this contract, to the jurisdiction and competence of the Courts and Tribunals corresponding to the client's domicile or to those of the place of fulfillment of the contractual obligation.
If you are contracting as a consumer, nothing in this clause will affect the rights that the current legislation recognizes for you as such.
In the event that it is a contract made by a company acting within the scope of its business or commercial activity, both parties submit, with express waiver of any other jurisdiction, to the Courts and Tribunals of Barcelona (Spain).
Information on online dispute resolution/consumer arbitration
Pursuant to the provisions of Regulation (EU) 524/2013, applicable throughout the European Union, the European Commission provides an online dispute resolution platform, which GROUPSUMI makes available to the customers of this website or app at the following link: http://ec.europa.eu/consumers/odr
Through this link, customers of the Website will be able to access the European Online Dispute Resolution (ODR) Platform. In case the customer has had a problem with a purchase or the provision of an online service, they may use this means to submit any complaint related to that purchase or provision of services, as well as choose the extrajudicial solution of the raised conflict.
Nuts: General Conditions
Accumulation of points
Each euro spent on valid purchases at GroupSumi is equivalent to one point in the points program. Points will be credited to the customer's account after each confirmed purchase.
In case of product returns, the points equivalent to the returned euros will be deducted from the customer's account.
Accumulated points may be used 14 days after the order shipping confirmation by GroupSumi.
Limit and expiration of points
There is no maximum limit on the number of points a customer can accumulate in their account.
The points acquired will expire 12 months after their acquisition and cannot be used once they have expired.
Redemption of points
The rewards available for redemption, managed through our partner Tremendous, include gift cards from various online stores, travel discounts, charitable contributions, and other benefits.
There are no restrictions on the products that can be purchased through point redemption, as long as the customer has the sufficient amount of points required.
GroupSumi is not responsible for the delivery and/or redemption of the rewards. Likewise, by using Tremendous to redeem points, the customer agrees to the Terms and Conditions and the Privacy Policy of Tremendous.
Eligibility and restrictions
Participation in the points program is reserved for registered customers of GroupSumi.
There are no geographical restrictions for participation in the points program.
Points are not transferable and cannot be shared between different user accounts.
Modifications and termination of the program
GroupSumi reserves the right to modify the terms and conditions of the points program at any time, notifying customers of such changes in a timely manner.
The termination of the points program may be carried out by GroupSumi at any time. Additionally, the number of points in a customer's account may be adjusted if any abuse, exploitation of vulnerabilities, or fraudulent practices by the customer are detected.
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