These general terms and conditions of contract, together with any specific conditions that may be established, expressly regulate the commercial relationships between TRUE-MAKERS, S.L. (hereinafter, GROUPSUMI) and the customer who contracts products and/or services offered through this website or app.

Customers are informed that GROUPSUMI reserves the right to modify these general terms and conditions of contract at any time, as well as any specific conditions that may be established, any provision provided, always respecting the general terms and conditions in force at the time of contracting by the customer. In any case, after the modification, inclusion and/or substitution, the acceptance of these by the customer will be necessary.

It should be noted that the customer is subject to these general terms and conditions of contract, together with any specific conditions that may be established, in force at each of the moments in which the corresponding contracting is carried out. The acceptance of these terms, or where appropriate, together with the specific conditions, will be necessary for the contracting of products and/or services. It should be emphasized that the temporary validity of the general conditions and, where appropriate, the specific conditions, coincides with the time of their exposure on this website, and, in any case, respecting the previous conditions accepted by the customer at the time of contracting. The new general conditions, or where appropriate, specific conditions, will be applicable from the moment they are made available to the customer through this website.

These conditions have been prepared in accordance with the provisions of Law 34/2002, on information society services and electronic commerce, Law 7/1998 on General Conditions of Contracting, Royal Legislative Decree 1/2007, approving the revised text of the General Law for the Defence of Consumers and Customers in its latest amendment set out in Law 3/2014 of 27 March, Law 7/1996 on Retail Trade Organisation and any other applicable legal provisions.

By accepting the general conditions, the customer declares to know and accept the procedures set out here as necessary to proceed with the contracting of products and/or services, becoming binding.

In the event of a contradiction between the general conditions and the specific conditions, the specific conditions shall prevail. For the rest of the clauses that do not present any incompatibility, the provisions of the general terms and conditions of contract shall apply.

TRUE-MAKERS, S.L. (or GROUPSUMI)
VAT: ESB67182725
Ronda General Mitre, 195-197
Barcelona, 08023
Email: [email protected]

The electronic hiring process through the website https://groupsumi.ie will be carried out between the client and GROUPSUMI.

Consumers who are individuals, of legal age (over 18 years old, or who have the legal capacity to act for such purposes), resident in the territory of the European Union and have a tax domicile in this territory, or legal entities that prove their status and accept these terms and, where applicable, the specific conditions that apply, will be considered as 'clients' of this website or app. The hiring of services and products by minors, users who do not legally reside in the European Union, as well as by users who do not comply with the general or specific conditions or when current legislation does not allow it, is expressly prohibited.

All customers will be able to view on the website or app, classified by categories and subcategories, all the products offered for purchase. Access to this website or app is free and no prior registration is required to view the displayed products and/or services. By clicking on each of them, the customer will be able to access a complete product sheet where a brief description, availability, available discounts, price, specifications, shipping availability, product images, and essential characteristics will be indicated. Customers are informed that all data provided in the product description is based on the information provided by their suppliers. Please note that the color of the product observable in the photograph is not binding. GROUPSUMI reserves the right to withdraw, replace or change GROUPSUMI products and services without prior notice and at any time.

All prices are shown in euros and include applicable VAT and/or any other applicable taxes. These prices will always be the current ones, except for any manifest typographical errors. Transportation is not included in the prices shown for the products, and its cost will be broken down later at the time of completion of the contract.

The availability of the offered products may vary depending on customer demand. Although the stock is updated periodically, the product requested by the customer may be out of stock at that time. In case of non-execution due to unavailability, GROUPSUMI notifies the customer during the same purchasing process, offering the possibility to inform them via email when the product in question becomes available. In any case, GROUPSUMI, as soon as it becomes aware of such unavailability, will notify the customer by email. The period of this communication will not exceed a maximum of 30 days, starting from the day following the order.

GROUPSUMI may offer the double option of: (a) supplying the customer, at no additional cost, with a product of similar characteristics or superior quality; (b) refunding the amounts paid for the canceled order.

One-time Hiring

The procedures for purchasing products will be those shown on the screen at all times and described in these General Conditions. Customers must register as members of GROUPSUMI during the hiring of products and/or services. They may also enjoy promotional advantages in case there are current promotions. The account creation can be done through different social media available on this website, in order to facilitate the procedures for the client.

To proceed with the hiring of products and/or services, the client must select the product and/or service they want to hire by selecting the characteristics that best suit their needs.

The client, through the shopping cart screen, can use a promotional code from GROUPSUMI derived from a promotion, raffle or other circumstance. To validate it, they must click on "Add" and the discount will be displayed in the price breakdown, as long as it is still valid according to these general conditions or, where appropriate, the specific conditions.

Once the client has validated the shopping cart, they must complete the information as requested and select, if applicable, the delivery and billing address, shipping method, as well as indicate the payment method they wish to use. It should be noted that, during the hiring process, the client can add a dedication to the hired product and/or service. Likewise, they must accept these general hiring conditions by checking the appropriate box. If they do not check this box, this website will not allow them to continue with the hiring process.

Payment system

Payment can be made by credit card, Paypal or bank transfer. The client can choose the payment method once they provide the billing information, and if applicable, the shipping information. Payments will be subject to the following conditions:

• Payment by credit card will be made through a payment gateway managed by a banking entity with a secure server certified according to the SSL protocol. The bank details entered are encrypted and securely transmitted to the services of the banking entity and are subsequently verified with the issuing bank to prevent possible fraud and abuse. GROUPSUMI does not have access to the bank details or the credit card used by the client to make the hiring.
• All payment methods provided by GROUPSUMI are subject to checks and authorizations by the issuing entities of the payment method. If the payment entities do not authorize the payment, it will not be possible to continue with the hiring process, and the order will be canceled and the hiring of the product and/or service will be considered not made. It should be noted that the charge for the final price of the hiring, including, where applicable, shipping costs, as well as any applicable taxes, will be made at the time of formalizing the hiring.

GROUPSUMI will send the client, within a maximum period of 24 hours from the moment the client's hiring payment is effectively made, an email indicating a summary of the hiring. This email will be considered a "proof of hiring". If you have not received the proof of hiring email after this period, please contact GROUPSUMI.

By accepting this legal text, the client agrees to receive the invoices derived from the timely hiring in electronic format. If the client wishes to receive a paper invoice, they must send their request to the email address [email protected].

If the amount of the hiring has been fraudulently or improperly charged using the credit card number, the client is entitled to demand the immediate cancellation of the charge. However, if the hiring has been effectively made by the cardholder and the request for refund is not a result of exercising the right of withdrawal or resolution, the client will be obliged to compensate the entrepreneur for the damages caused as a result of said cancellation.

PayPal: Additional information

It allows sending payments on the Internet securely and conveniently. The PayPal network is based on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. Paypal offers a service specially designed for those who are not satisfied with traditional payment methods. More information about Paypal can be found at the following link: http://www.paypal.com

Sprinque: Additional information

A. Use of Sprinque Services

Sprinque B.V. is the technological partner that allows TRUE-MAKERS, S.L. to offer you access to the "Pay by Invoice" payment option. If TRUE-MAKERS, S.L. approves the "Pay by Invoice" payment option, that option will be available at the time of payment. If you choose to use the "Pay by Invoice" payment option during the payment process, you agree to the following with Sprinque B.V. and Sprinque Finance B.V., who are represented for this purpose by TRUE-MAKERS, S.L., regardless of whether your request is approved or not by Sprinque B.V.:

1. Neither Sprinque B.V. nor Sprinque Finance B.V. have a contractual relationship with you, except to the extent provided below.
2. Sprinque B.V. and Sprinque Finance B.V. are not responsible for any goods or services purchased by you from TRUE-MAKERS, S.L. and are not responsible for any damages you may incur in connection with such purchase, in accordance with it or in relation to it.
3. If Sprinque B.V. approves your request to use the "Pay by Invoice" payment option, you are hereby notified in advance that TRUE-MAKERS, S.L. has assigned in advance its accounts receivable for the payment of the associated invoice amount and, if applicable, the fee (together with all related rights) to Sprinque B.V., which in turn has assigned such accounts receivable (and related rights) to Sprinque Finance B.V. As a result of these assignments, you can only fulfill your payment obligations under such accounts receivable (and related rights) in accordance with the payment instructions provided by or on behalf of Sprinque Finance B.V.
4. Sprinque Finance B.V. or an administrator on its behalf will send you reminders in accordance with the agreed time interval for your payments to be made on time. If you do not pay the amount due under or in connection with the Assigned Accounts Receivable and related rights, Sprinque Finance B.V. may, at its discretion, send additional reminders or transfer the assigned accounts receivable and related rights to a debt collection agency or any other third party.

B. Sprinque Privacy Policy

The "Pay by Invoice" payment option includes an automated credit risk analysis by Sprinque B.V. to assess your eligibility for the "Pay by Invoice" payment option in accordance with Sprinque's privacy policy, which you can consult here.

As provided in your agreement with [COMPANY], Sprinque assigns its accounts receivable for the payment of the associated invoice amount and, if applicable, the fee (together with the related rights) to Sprinque Finance B.V. In doing so, Sprinque also shares your personal data with Sprinque Finance B.V. You can consult Sprinque Finance B.V.'s privacy policy here: https://www.sprinque.com/end-customer-privacy-statement.

By choosing the "Pay by Invoice" payment option, you guarantee that all relevant parties (such as the ultimate beneficiaries and representatives of the applicant) will be informed of the result of the credit risk analysis, Sprinque's privacy policy, and Sprinque Finance B.V.'s privacy policy.

Home delivery

The customer will have the option of home delivery whenever it is available and subject to stock availability.

Shipping costs are proportional to the weight, destination of the package, and shipping method, and will be borne by the customer. These costs will be displayed in the shopping cart before proceeding with the hiring. GROUPSUMI informs that shipping costs are borne by the customer, and that these will be detailed during the purchase process. Additional shipping costs may apply when the customer requests a specific delivery time (e.g. morning delivery), in which case the amount of these shipping costs will also be detailed during the purchase process.

In the case of shipments to other territories, the portal will redirect to the websites operating under the "GROUPSUMI" brand, whenever they are available in these territories. This does not affect the terms of the contract in any way.

GROUPSUMI emphasizes the customer's responsibility to enter a complete and correct delivery address. At the time of dispatch of the order for distribution, the customer will be informed of this fact and the carrier will activate tracking functions to ensure delivery.

GROUPSUMI assumes no responsibility when the delivery of the order is not made as a result of false, inaccurate, or incomplete delivery data provided by the customer, or when delivery cannot be made due to causes beyond the shipping company assigned for this purpose, such as the recipient's absence after several delivery attempts or the retention of the Product in Customs.

It should be noted that tracking systems are applied throughout the order preparation and shipping process until delivery, indicating the status of the order at each stage and facilitating communication in case of any unforeseen events to guarantee the quality of the service at all times. Once the delivery is completed, the customer will be informed of this. It is informed that the recipient may give an opinion and rate the quality of the products and the provision of the service, as well as inform GROUPSUMI of any incidents to be resolved as soon as possible.

The customer assumes the risks of deterioration, damage, and loss of the products in the order from the moment of delivery of the same in accordance with the procedure regulated in these general conditions. The customer will be responsible for the storage and conservation of the products under the conditions established, if applicable, on their labeling.

Exceptions in delivery times

During special offers on the GROUPSUMI website, the delivery time may be longer than usual.

GROUPSUMI's holiday periods will be notified on the website and during the contracting process.

GROUPSUMI will not assume any responsibility for delays in the delivery of orders when such delays are solely the customer's or the authorized person's fault.

The customer assumes the risks of deterioration, damage, and loss of the products in the order from the moment of delivery of the same in accordance with the procedure regulated in these Terms and Conditions. The customer will be responsible for the storage and conservation of the products under the conditions established, if applicable, on their labeling.

Right of withdrawal

In accordance with the provisions of article 102 of the Consolidated Text of the General Law for the Defense of Consumers and Users, the customer will have a period of up to fourteen (14) calendar days from the receipt of the product to exercise their right of withdrawal, without indicating any reason.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement to the email address [email protected]. To meet the withdrawal period, it is sufficient for the communication regarding the exercise of the right of withdrawal to be sent before the withdrawal period expires.

In the event of withdrawal on your part, all payments received from you will be refunded. The shipping costs for the execution of the return will be borne by the customer. The returned products must be in normal conditions (with their original packaging and unused or installed). A copy of the invoice must be attached. Before returning the Product, the Customer must ensure that it is properly protected and sealed so that it does not suffer any damage during transport.

If the reason for the return is that the product is defective or does not correspond to what was ordered, GROUPSUMI will bear the return and new shipping costs. If the reason is that the order does not satisfy you, we will refund the amount, but not the return costs. Additional delivery costs will not be refunded either if the customer has expressly selected a delivery method other than the least expensive ordinary delivery method.

The refund will be made without undue delay and in any case no later than fourteen (14) calendar days from the date on which the decision to withdraw from the contract has been effectively and unequivocally communicated, and provided that the products and/or services subject to withdrawal have been previously received. Otherwise, the refund may be withheld until the receipt of the products and/or services subject to withdrawal or until the customer proves their return.

The refund will be made using the same form of payment that was used.

Exercising the right of withdrawal will extinguish the obligations of the parties to perform the contract.

It should be noted that the right of withdrawal does not apply to:
Based on the provisions of article 103.c) of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, you cannot exercise your right of withdrawal on goods made to your specifications or clearly personalized. It should also be noted that, based on the provisions of sections d) and e) of article 103 of the same legal text, the right of withdrawal will not apply to the supply of goods that can deteriorate or expire rapidly, as well as to those sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.

The right of withdrawal is also excluded for any other product, good, and/or service covered by article 103 of Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

All products displayed on our website are brand new directly from the factory and come with all the guarantees offered by the manufacturer and at GROUPSUMI we guarantee the quality and condition of the material we supply, in the legal terms established, for a period of two years from the date of delivery.

In case of detecting a defect in operation and/or manufacturing in the purchased products, and it is outside the legal claim period, you must contact the official Technical Assistance Service of the manufacturer, who will authorize in writing the repair or replacement of the material in case of malfunction or breakdown within the warranty period.

GROUPSUMI will take care of the price reduction or resolution of the contract within this period of time, as long as you have informed us of the lack of conformity within two months from the date you became aware of it.

We recommend storing the original factory packaging in which the material was supplied during these two months, otherwise the commercial warranty cannot be used during that period; we also recommend keeping a physical or digital copy of the purchase invoice to present it.

The warranty for each product will be subject to the conditions and scope established by each manufacturer.

The client agrees: (a) to pay promptly for the contracted service or services, (b) to make proper use of the GROUPSUMI Website and app and comply with applicable laws, including but not limited to intellectual and industrial property laws, and the legal texts applicable to the GROUPSUMI Website and app, and therefore not to infringe the rights of third parties or engage in any illegal activity, (c) not to engage in any activity that hinders or interferes with the operation of the Service, including the operation of servers and networks connected to the service.

The client accepts to be solely responsible, without GROUPSUMI assuming any responsibility towards the client or third parties, for any breach of its obligations set forth in the legal texts of this website, as well as for the consequences of such breach, including any losses or damages that we may incur.

GROUPSUMI is available at the email address [email protected] for any questions that may arise from the hiring of products and/or services.

The customer is informed that the personal data requested to carry out the contracting of products and/or services on this website or app will be processed for the purpose of managing the contractual relationship, providing timely services, and managing accounting, tax or administrative matters.

Likewise, it is informed that, in accordance with the provisions of section 2 of article 21 of Law 34/2002, of July 11, on information society services and electronic commerce, in relation to the provisions of letter b of section 1 of article 6 of the European Union Data Protection Regulation, your data will be processed for the purpose of managing the sending of commercial, promotional or advertising communications of our services and products, including the sending of newsletters.

Personal data will be kept until they are no longer necessary or relevant for the purposes for which they were collected or recorded in our files. Subsequently, personal data that meet this condition will be deleted, unless there is a legal provision of a legal nature that enables their retention. It should be noted that personal data will be deleted when the right to erasure of such data is exercised, unless there is a legal provision of a legal nature that enables their retention.

Likewise, it is informed that the data that GROUPSUMI may have collected and included in its files will be communicated to companies associated with GROUPSUMI that perform data processing functions, for the same purposes for which they were collected. Likewise, it is informed that the necessary personal data will be made available to the transport and logistics company responsible for delivering the contracted product and/or service, in case the home delivery option has been selected.

It is informed that the legal basis for the processing of your personal data is the contractual relationship. It is informed that the legal basis for the processing of personal data for the purpose of sending commercial communications is legitimate interest. The personal data contained in this document will also be processed to comply with the relevant legal obligations.

At any time, you may exercise your rights of access, rectification, erasure, portability, restriction or objection to the processing of your data by sending a request to the email address [email protected], indicating in the subject line "DATA PROTECTION".

Likewise, it is informed that a complaint can be filed with the Spanish Data Protection Agency if you believe that the rights set out in this privacy policy are violated or if you believe that the processing of personal data concerning you infringes Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and the Organic Law on the Protection of Personal Data.

The customer declares that the personal data provided is true, and assumes full responsibility for any possible consequences that may arise. The customer must notify GROUPSUMI of any updates or modifications to the personal data provided. Otherwise, GROUPSUMI cannot be held responsible for their accuracy or the performance of the services provided by it.

For more information about our privacy policy, please refer to the section provided for this purpose on this website or app.

Each of the provisions of these general terms and conditions, or where applicable, the specific conditions, shall be interpreted separately and independently from each other. In the event that any of the clauses is deemed invalid or unenforceable under any legal provision or declared null and void by any Court, Tribunal, legal provision or administrative authority, such nullity shall only affect said clause and not the integrity and existence of said conditions, with the remaining provisions retaining full validity.

These general conditions, and where applicable, the specific conditions, shall be governed and interpreted in accordance with the current Spanish legislation.

The parties expressly submit, for any issues or disputes that may arise in relation to the interpretation, compliance and execution of this contract, to the jurisdiction and competence of the Courts and Tribunals corresponding to the customer's domicile or to those of the place of performance of the contractual obligation.

If you are contracting as a consumer, nothing in this clause shall affect the rights granted to you as such by current legislation.

In the event that the contracting is carried out by a company acting within the scope of its business or commercial activity, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Barcelona (Spain).

Under the provisions of Regulation (EU) 524/2013, applicable throughout the European Union, the European Commission provides an online dispute resolution platform that GROUPSUMI makes available to customers of this website or app at the following link: http://ec.europa.eu/consumers/odr

Through this link, customers of the Website will be able to access the European Online Dispute Resolution Platform (ODR). In the event that the customer has had a problem with a contract or the provision of an online service, they may use this means to submit any claim in relation to said sale or provision of services, as well as to opt for the extrajudicial resolution of the dispute.

Points accumulation

Every euro spent on valid purchases at GroupSumi is equivalent to one point in the points program. Points will be credited to the customer's account after each confirmed purchase.
In case of product returns, points equivalent to the returned euros will be deducted from the customer's account.
Accumulated points can be used 14 days after the order shipment confirmation by GroupSumi.

Points limit and expiration

There is no maximum limit on the number of points a customer can accumulate in their account.
Acquired points will expire after 12 months from their acquisition and cannot be used once expired.

Points redemption

The rewards available for redemption, managed through our partner Tremendous, include gift cards from various online stores, travel discounts, charitable contributions, and other benefits.
There are no restrictions on the products that can be acquired through points redemption, as long as the customer has the required amount of points.
GroupSumi is not responsible for the delivery and/or redemption of rewards. Likewise, by using Tremendous to redeem points, the customer agrees to the Terms and Conditions and Privacy Policy of Tremendous.

Eligibility and restrictions

Participation in the points program is reserved for registered customers of GroupSumi.
There are no geographical restrictions for participation in the points program.
Points are not transferable and cannot be shared between different user accounts.

Program modifications and termination

GroupSumi reserves the right to modify the terms and conditions of the points program at any time, notifying customers of such changes in a timely manner.
The termination of the points program may be carried out by GroupSumi at any time. In addition, the amount of points in a customer's account may be adjusted if any abuse, exploitation of vulnerabilities, or fraudulent practices by the customer are detected.