What is GroupSumi's return policy?

Conditions for exercising the right of withdrawal

Period: The customer has a period of thirty (30) calendar days from the date of receipt of the order to return it.
Product condition: Products must be returned in normal condition, that is, unused and uninstalled, and with their original packaging in perfect condition.
Shipping preparation: Before proceeding with the return, the customer must ensure that the products are properly protected and sealed, avoiding any damage during transport.

Return procedure

To process a return, the customer must go to return.groupsumi.com and follow the indicated steps, providing the corresponding order reference. You can also contact our team if you have any additional questions.

Cases in which GroupSumi covers the return shipping costs

If the reason for the return is that the item received does not match what was ordered or is not in good condition, GroupSumi will cover the following expenses:

Return costs for defective or incorrect products.
Costs of the new shipment, with the correct or undamaged item.

Cases in which the customer assumes the return shipping costs

If the reason for the return is simply that the customer is not satisfied with the product (for example, it is not what they expected) or they no longer need it, GroupSumi will refund the amount of the returned item, but:

Return shipping costs will be deducted from the subsequent refund
Shipping fees paid when placing the order will not be refunded.

Refund of the amount

The refund will be made without undue delay, in accordance with the following terms:

The refund will be processed within a maximum period of fourteen (14) calendar days from the receipt of the return at our warehouse.
The refund will not be processed until the products have been received and inspected by the GroupSumi quality department.
The refund will be made using the same payment method used in the initial purchase, unless another payment method is agreed upon with the customer.

Exceptions to the right of withdrawal

It is important to note that some products are not eligible for return, such as those that are customized or specifically manufactured according to the customer's instructions. This condition will be detailed in the product description and will be clearly visible before purchase.

Items that may have arrived damaged during transport and were not reported within 48 hours after receipt of the goods, or items that have been installed—whether functioning correctly or incorrectly—are also not included in the standard return process.

If you wish to report physical damage to the material or a malfunction, you must contact our team by sending an email to [email protected]

Recommendations for returns

Check that all items to be returned and their original packaging are in perfect condition, with no signs of use or installation.
Use the original protector or a similar one to protect the products and their packaging during transport and prevent damage.
If you have any questions, the GroupSumi customer service team will be available to assist you.

For any questions or inquiries about our returns process, we are available to assist you at all times.

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