Categories
Orders and Shipping
I want to cancel my order
My order has been returned to the sender
The carrier was unable to deliver your order and it has been returned to our warehouse
Mandatory Additional Information on Some Orders
Why do we request additional information for high-value orders?
How are bulky or palletized shipments managed?
What should I do if my order arrives incomplete?
Do you ship to the entire European Union?
Can I choose a specific delivery date?
While it is not possible to select an exact date and time for delivery, you can notify us of a period of absence or vacation. Our support team will adjust the preparation of your order to avoid deliveries on those days.
What should I do if my order does not arrive within the estimated time?
How long does it take for my order to arrive?
How do I track my order?
Can I modify an order once it has been placed?
Want to modify or cancel an order? Paid orders cannot be modified. Cancellations are only possible for orders with long deadlines, not for "Express Delivery". For returns, contact our team with the order reference and your registered email.
Returns within 30 days
Shop with peace of mind. If something goes wrong, we'll take care of it.
After-sales service
Any questions? Our support team will be happy to help you.
Pay how and when you want
Card, bank transfer, PayPal... Installment? We have them all.
GroupSumi is your online distributor for construction, electrical material and climate control.
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