If the carrier cannot deliver your order, the shipment may be automatically returned to our warehouse. This can happen for various delivery-related reasons:
Absence at the address
Unable to contact the recipient
Incomplete delivery details
or any other issue handled directly by the transport company
What should I do in this case?
When the order arrives back at our warehouse, our team will automatically process it as a return. Once the material has been received and reviewed, the corresponding refund will be processed in accordance with our return policy.
I want to receive the order
Great! If you do not want a refund and prefer that we resend the order to you, contact our support team as soon as possible and provide the order reference to request a reshipment.
Our agents will review the case and confirm whether a new shipment can be made.
