If you receive a damaged product, you can refuse the delivery by notifying the carrier or, if you have already received it, send detailed photos to our team within 48 hours of delivery. This will allow us to handle the issue appropriately.

Discover the cases in which returns are not accepted: installed, handled, damaged materials, or with deteriorated packaging. Make sure to comply with our policy to avoid inconveniences.

Discover how to manage product returns effectively. You have 30 days from receipt to return unused items in their original packaging. If the product is incorrect or defective, return costs are covered. In other cases, the customer assumes the costs.