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Can I exchange an item?
At GroupSumi, we do not make direct exchanges of items. This means it is not possible to automatically replace a received product with another one.
If you wish to exchange an item for another from our catalog, you must follow these steps:
- Request the return of the received item through our returns portal, following the established conditions and deadlines.
- Once the return is completed, place a new order with the item you wish to receive.
This procedure allows us to ensure proper control of stock, invoicing, and delivery times. Please note that the new order will be subject to availability, prices, and conditions in effect at the time of purchase.
Article
What is GroupSumi's return policy?
Discover how to manage product returns effectively. You have 30 days from receipt to return unused items in their original packaging. If the product is incorrect or defective, return shipping costs are covered. In other cases, the customer is responsible for the costs.
Read more...
If you need assistance during the return process or have questions before placing a new order, you can contact our customer service.
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